Shipping policy
SHIPPING POLICY
Last updated: May 24, 2026
At Hone Athletic, we ship daily from our US fulfillment center. This page details our shipping zones, processing times, delivery estimates, costs, and how we handle issues if they arise.
1. SHIPPING ZONES
We currently ship to:
- United States (all 50 states)
- United Kingdom
- Canada
We do not currently ship outside of these regions. If you'd like us to ship to your country, contact us at contact@honeathletic.com and we'll let you know when it becomes available.
2. PROCESSING TIME
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
Once your order ships, you will receive a confirmation email with a tracking number.
3. DELIVERY TIMES
Delivery times are estimated and begin from the date your order ships, not the date it was placed.
- United States: 7 to 14 business days
- United Kingdom: 10 to 15 business days
- Canada: 10 to 15 business days
These estimates do not include the 1 to 3 business day processing window. Delays can occur due to weather, customs, carrier issues, or high-volume periods, and are outside of our control.
4. SHIPPING COSTS
- Free shipping on all orders over $50 USD
- Orders under $50 USD: $4.99 flat rate (United States), $6.99 flat rate (United Kingdom and Canada)
Free shipping is applied automatically at checkout when the order total reaches the threshold.
5. CUSTOMS, DUTIES & IMPORT TAXES
Orders shipped to the United Kingdom and Canada may be subject to local customs duties, import taxes, or VAT charged by your local authority.
These fees are the responsibility of the customer and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.
6. TRACKING YOUR ORDER
Once your order ships, you'll receive an email with a tracking link. Please allow up to 48 hours for tracking information to update after shipment.
If tracking has not updated for more than 7 business days, contact us at contact@honeathletic.com and we'll investigate with the carrier.
7. LOST OR STOLEN PACKAGES
If your tracking shows your package as delivered but you haven't received it:
- Check with neighbors, building managers, or other household members
- Wait 48 hours, as carriers sometimes mark packages delivered prematurely
- Contact your local carrier with your tracking number
- If still unresolved, contact us at contact@honeathletic.com within 7 days of the delivery date and we'll do our best to help
Hone Athletic is not responsible for packages confirmed as delivered by the carrier but reported missing by the recipient. However, we will always assist in filing claims and resolving disputes whenever possible.
8. INCORRECT ADDRESS
Please double-check your shipping address before completing checkout. If you provide an incorrect address and the package is returned to us, you will be responsible for reshipping fees.
If you notice an address error within 1 hour of placing your order, contact us immediately at contact@honeathletic.com and we'll do our best to correct it before shipment.
9. DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, contact us at contact@honeathletic.com within 7 days of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you.
10. CONTACT
For any shipping-related question, reach us at:
Email: contact@honeathletic.com
Response time: within 24 to 48 hours, Monday to Friday.