Contact information
CONTACT US
We're a small team, but we read and reply to every message. If you need help with an order, want product advice, or have a question about Hone Athletic, here's how to reach us.
GENERAL INQUIRIES & CUSTOMER SUPPORT
Email: contact@honeathletic.com
Response time: within 24 to 48 hours, Monday to Friday (excluding French public holidays).
Whether it's a sizing question, a shipping issue, or a return request — write to us at the address above and we'll get back to you fast.
WHAT TO INCLUDE IN YOUR EMAIL
To help us help you faster, please include:
- Your order number (if your message is about an order)
- A clear description of your question or issue
- Photos if relevant (damaged item, wrong product, defect)
ORDER STATUS & TRACKING
Most order-related questions can be answered by your tracking email or by logging into your account at honeathletic.com.
If your order hasn't arrived within the estimated delivery window (7-14 business days for US, 10-15 business days for UK and Canada), reach out and we'll investigate with the carrier.
RETURNS & REFUNDS
For returns or refunds, please follow the process described in our Refund and Return Policy. To start a return, email us with your order number and the reason for the return.
PRESS, COLLABORATIONS & WHOLESALE
For press inquiries, partnership opportunities, or wholesale requests, write to:
contact@honeathletic.com
with "Press" or "Partnership" in the subject line.
BUSINESS DETAILS
Hone Athletic
Operated by: Garaud Francis
Status: Auto-entrepreneur registered in France
SIRET: 50170747500031
Registered address: 47 rue Vivienne, Paris, 75002
Email: contact@honeathletic.com