Refund policy

REFUND AND RETURN POLICY

Last updated: May 24, 2026

We want you to be confident in every order you place with Hone Athletic. If something isn't right, here's how returns and refunds work.

1. RETURN WINDOW

You have 14days from the delivery date to request a return. After 14days, we can no longer accept returns or process refunds.

To start a return, email us at contact@honeathletic.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if the item is damaged or defective

We will respond within 24 to 48 hours with return instructions and a return address.

2. CONDITION OF RETURNED ITEMS

To be eligible for a return, items must be:
- In new or lightly used condition (no significant wear, damage, stains, or odors)
- Returned with all original components, accessories, and parts included

Original packaging is not required, but items must be packed securely to avoid damage in transit. Items returned in poor condition may be refused or partially refunded at our discretion.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned:
- Items showing significant signs of wear, heavy use, or damage caused by misuse
- Gift cards, if applicable

4. RETURN SHIPPING COSTS

- Standard returns (change of mind, fit, preference): the customer is responsible for return shipping costs.
- Defective, damaged, or incorrect items: Hone Athletic covers the return shipping. We will provide a prepaid return label.

We strongly recommend using a tracked shipping method for your return. Hone Athletic is not responsible for returns lost in transit without tracking.

5. REFUND PROCESS

Once we receive and inspect your returned item, we will email you to confirm whether your return has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

The original shipping fee is non-refundable, except in cases where the return is due to our error (defective, damaged, or incorrect item).

6. EXCHANGES

We currently do not process direct exchanges. If you'd like a different item, please return the original for a refund and place a new order separately.

7. ORDER CANCELLATIONS

Orders can be cancelled free of charge as long as they have not yet entered our fulfillment process. To request a cancellation, email contact@honeathletic.com as soon as possible after placing your order. Once an order has shipped, it can no longer be cancelled but can still be returned under our 14-day return policy.

 

8. CONTACT

For any return or refund question, reach us at:

Email: contact@honeathletic.com
Response time: within 24 to 48 hours, Monday to Friday.